About Product development
We're a group of dedicated professionals that turn innovative ideas into exceptional products that drive our company’s success. Our team is made up of people that specialize in product management, development, design, and strategy. We collaborate regularly with other teams to ensure that every product not only meets but exceeds customer expectations as well as that of internal stakeholders. Together, we are the strategic backbone of Randstad Enterprise. From conceptualizing groundbreaking features to refining user experiences, our mission is to deliver solutions that align with Randstad Enterprise’s vision and objectives. We support 16 products, 7 lines of business all from one single integrated platform while engaging with internal stakeholders across 23 different operating companies across the globe. The user experience design team is responsible for understanding the end user’s needs, wants, motivations and persona while using the product and developing user flows and visual designs for product features (both web app and mobile app) that provide a great overall experience for the user. execution of product initiatives and the product lifecycle from ideation to launch. The team will work closely with the product managers and the engineering teams while collaborating with other internal stakeholders as well as needed.
purpose of the job
The Sr. Product Manager will support Randstad Enterprise’s Global Initiatives and help support innovation and growth across all of our lines of business, with a major focus on coaching and outplacement businesses. The role is both strategic and tactical. You need to be able to see and sell the big picture while keeping track of all the details, so your product features are delivered on time and to specifications. You will develop user-centric solutions for different user personas by understanding the RiseSmart job search methodology and conducting user & market/competitive research. You will take new Randstad Enterprise features and solutions from conception to implementation and will serve as the product expert while working closely with job seekers, employees, customers, designers, UX, engineers, operations, sales & marketing and business stakeholders around the world.
responsibilities
- Understanding and leading analyses of the competitive environment, customers and product metrics to determine the right set of features to drive engagement and usage on Randstad Enterprise’s products
- Building products that impact both enterprise and end user (b2b and b2b2c)
- Identifying customer needs through customer research and insights
- Leading the ideation and launch of new features and products for internal and external audiences around the world
- Working closely with global business stakeholders and implementation managers to ensure that our solutions address the individual business needs of each country, for internal as well as external facing products
- Working cross-functionally and with the Product Development team (UX designers, engineers, support, documentation, training team and other related functions) to bring features market
- Clearly communicating product benefits to our users and internal stakeholders
- Contributing to product processes and product strategy
- Integrating findings from usability studies, user research and market analysis into actionable user stories
- Driving the agile product development process
- Analyzing metrics that inform the success of products and making changes where necessary to improve product outcomes
- Create low-fidelity mockups using Balsamiq or other similar tools; Write user stories with detailed acceptance criteria to develop a groomed backlog
- Ability to flex hours two days per week to ensure global time zone coverage for the team
key stakeholders
- Engineering
- Delivery teams globally
- Product Advisory Team
- Support Team
- Reporting
- Training teams
education, experience & knowledge
- Bachelor's Degree in Computer Science or related discipline from an accredited College/University • Master’s degree in Business is a plus
- 7+ years of product management experience in the B2B or B2C space, including demonstrated experience developing new software features and enhancements for innovative products
- 3+ years of practical experience working in an Agile development environment
- Must have experience working with either CRM/ERP/HCM/HRIS systems
- Must have experience using Jira
- Flexibility to be a generalist Product Manager, taking on different areas of the product as the need arises
- Global product experience is required to include working with global stakeholders.
- Prior working experience with HR Technology or HCM is a plus
- Prior experience working with ProductBoard is a plus.
competencies
- Understanding of user centred design principles such as journey mapping, persona identification, pain statements, user experience
- Experience working on global teams in multiple time zones and multiple cultures is preferred.
- Hands-on experience with analytics and tracking web applications is a plus
- Collaborative, team oriented, positive and flexible attitude
- thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly and prioiritize tasks well in a fast moving environment.
- works without supervision and is a self-starter and highly driven to get the best solution
- takes an active interest in engaging with internal stakeholders for internal facing features and products
Randstad Enterprise Key competencies.
- works independently to apply comprehensive understanding of the business environment and objectives set for the team to develop solutions while providing guidance and training to others
- proposes and takes action to increase the quality of products and services
- drive for results
- shows drive and determination to meet short- and long-term goals
- calculates return on investment
- asks for feedback and takes action for improvement
- customer focused
- identifies and meets the needs of internal and external customers
Job specific competencies
- thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, innovates and generates new insights; for example, creating new ideas that are not obvious to others
- influencing different stakeholders within the matrix
- works without supervision and provides technical guidance when required, then
- acts proactively to avoid problems or identifies and takes advantage of opportunities
- work as part of a team incorporating ideas from others that lead to the best solutions while simultaneously demonstrating the ability to let go of one’s own ideas in service of the best solutions when necessary