SUMMARY:
The Program Coordinator provides coordination assistance and support to the Program Management Team/MSP through direct engagement with Client Managers/Key Personnel for order management, candidate submission, vendor management system tool management and reporting/analytics and helps
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to coordinate escalations as appropriate. This position requires strong customer service skills and regular interaction with hiring managers, and other suppliers as needed.
RESPONSIBILITIES:
● Responsible for all projects assigned to team and help meet established schedules and resolve technical or operational problems.
● Assists in meeting or exceeding defined service level metrics
● Coordinate meetings and interviews
● Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses
● Assist with SOW VMS record creation and data maintenance on various client user’s (as program applicable) or as instructed by RE program management.
● Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.
● Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
● View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.
● Run reports in VMS tool for timesheets and invoices and follow up with appropriate parties where necessary
● Participates in special projects and performs other duties as assigned.
EDUCATION & JOB REQUIREMENTS:
● High School Diploma required, Bachelors degree preferred
● Proficient with Microsoft Office and Google tools including Google Docs, Sheets, Slides, Word, Excel, PowerPoint, Outlook
● Experience using VMS software tools (VNDLY experience preferred)
● Experience within an MSP environment or service procurement experience and where applicable, a proven track record measured by customer service levels and satisfaction, improved costs and value, increased responsibilities, and working relationships with colleagues and management.
● Strong customer focus and customer service skills
● Strong communication and organizational skills
● Possess strong interpersonal skills and demonstrated ability to analyze, explain, and draw logical conclusions from complex operational, financial, regulatory and/or business data
● Experience describing and documenting specific requirements
● Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
● Excellent calendar management skills
What’s in it for you:
● Largest global staffing leader
● Competitive salary + bonus
● Excellent benefits package - medical, dental, vision
● Generous PTO policy earned from day one
● Education and professional development
● Rapid career growth
● Retirement savings and security
● Employee stock purchase plan
● Paid parental leave
● Short and long term disability
● Employee assistance program and health advocacy
● Health and dependent care flexible spending account
● Metlife auto and home insurance
● Metlife legal plan
● Referral reward program
● Exclusive discounts and programs with dozens of nationwide vendors and retailers
At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards, like being on the “America’s Best Employers for Women 2024” and being Named 2024 Leading Disability Employer. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that
everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.
The base salary range for this position is $44,000.00 - $58,000.00.
At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent. In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.