Global Design Lead RPO position
about Randstad Enterprise Solutions
Randstad Enterprise Solutions — including Randstad Sourceright, Randstad Enterprise Group and Randstad RiseSmart — provides solutions and expertise that help enterprise client’s position for growth, execute on strategy and improve business agility. Working across the broad spectrum of Randstad Enterprise Solutions, the collective experience of the teams encompasses all facets of the global talent spectrum, from the acquisition of talent to skilling and coaching to outplacement solutions. Enabled by innovative technologies, key offerings include HR and recruitment solutions, recruitment process outsourcing (RPO), managed services programs (MSP), statement of work (SOW), outplacement, skilling/coaching and total talent solutions.
about the growth office
The Randstad Enterprise Growth Office, led by Louisa Wilson, Chief Growth Officer, encompasses global enterprise sales, enterprise service designs and customer acceleration teams, creating a stronger, cohesive commercial operation across sales and business accelerators that include service design, bids, solution design, B2B marketing, talent marketing, customer success, business and talent intelligence, and more. Through an intelligence-led approach, the combined Growth Office helps to define where Randstad Enterprise needs to play and how to win to create a competitive advantage and drive enterprise market share growth.
Service Design Center of Excellence
The goal of the Service Design Center of Excellence is to ensure consistency and market differentiation of our service designs, value propositions, client bids and storytelling across all Randstad Enterprise service designs, establishing our position as the partner for talent. The goal of the CoE is to establish clarity around our core service designs – RPO, MSP, coaching, career transition/outplacement – by creating a global service architecture blueprint that defines “what good looks like” across people, processes and technology. The end result will break down silos, create scalability, drive value and further cement ourselves as a critical business partner to our customers.
To truly embed our service design efforts from creative concept execution to go-to-market strategy and exceptional delivery, the Service Design Center of Excellence has a dual reporting line to the Growth Office and the Executive Operations Leadership Team.
There are four key functions sitting within the Service Design Center of Excellence:
Service Design: Create and develop innovative, scalable, service design that aligns with customer needs and market trends and can be efficiently operationalized across our global teams.
Go-to-Market Approach: Create a compelling and unique narrative for each service design and ensure cohesive external storytelling across our entire portfolio – positioning Randstad Enterprise as the undisputed market leader across all our services and the leading partner for talent across the end-to-end talent lifecycle. This enables the execution of creative and differentiated value propositions and go-to-market approaches in partnership with the Enterprise B2B marketing team and the customer success team.
Bid Excellence: Our sales positioning must align with how we articulate our overarching enterprise partner for talent value proposition and individual service designs across RPO, MSP (including Services Procurement), coaching and career transition/ outplacement. Our bid specialists ensure this consistency from go-to-market value propositions to client bid engagement.
Services Procurement: Ensure our customers are getting the best value from third-party service providers through the Services Procurement 360 design framework and core components, the maturity diagnostic, technology/process blueprints and sales/business enablement.
Job context and purpose
As the Global Service Design Lead for RPO, you will ensure that our permanent recruitment service portfolio remains at the forefront of innovation, operational excellence, and customer satisfaction.
You will accomplish this by leading a multi-functional squad of subject matter experts across Randstad Enterprise. Together, you will collaborate to create compelling, differentiated, and scalable service designs that can be developed into tailored solutions for our clients. By bringing together people and expertise from across the organization, you will influence and drive best possible outcomes for our complete portfolio of permanent recruitment services.
You will work alongside service design leads in other portfolio domains, where together, each service design lead will support one another to enhance our overall service offerings and ensure a cohesive approach across the Randstad Enterprise organization.
You will possess a strong motivation to be an internal and external game-changer, driving innovation and transformative solutions that elevate organizational performance.
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